Consillion Customer service representatives taking calls

Log A Service Call

Save time by logging your call below now

Our team will receive your enquiry immediately and allocate your task to the next available technician

Form Instructions

It is important for us to have all the information at the moment of logging a call, so we kindly request that you fill all the required fields marked with an asterisk (*). In order to attend your machine with the right tools and spare parts, we require a model name and serial number. In addition, we would appreciate it if you could specify the nature of the issue you’re having with your machine.


Our Helpdesk staff is available Monday to Friday, 8 am to 5 pm EST.

Call +44 (0) 118 969 2224

If you require After-Hours attendance, please call the number above, follow the prompts and leave a message. The first available operator will get your voicemail and decide whether the information you provided is enough to log a service call or we need further information in order to brief Technical Support on the nature of your breakdown.

Please refer to the form on the right-hand side to ensure you have all the information ready to efficiently log a service call with both our Helpdesk and Voicemail Service.

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